Refund Policy

Last updated: 10 September 2026

This Refund Policy applies to all paid subscriptions sold by Zeta Pegasi Labs Pte. Ltd. for Bedtime Bay, นิทานคืนนี้, JaiCare, MoneyKeep and RaHatTang, to customers in Singapore, Thailand and every other country. It forms part of our Terms & Conditions.

1. Try before you pay

Our products start with a free trial so you can decide before paying: 7 days for Bedtime Bay and นิทานคืนนี้, 10 days for JaiCare, and 30 days for MoneyKeep and RaHatTang. Where a trial does not require a payment card, you are never charged automatically when it ends.

2. Cancelling

• You can cancel a subscription at any time from your account in the product, or by contacting us.
• Cancellation stops all future renewals. You keep access until the end of the billing period you have already paid for, and you will not be charged again.

3. When payments are refundable

Because every product has a free trial and you keep access until the end of each paid period, subscription fees are generally non-refundable once paid, and cancelling part-way through a period does not produce a pro-rata refund. We will, however, refund you in full in these cases:

• Duplicate charge — you were charged more than once for the same plan and period.
• Charge after cancellation — you were charged for a renewal after you had cancelled.
• Unauthorised charge — a payment was made without your permission (please also tell your bank).
• Service not delivered — a material technical failure on our side meant you could not use the paid plan, and we could not fix it within a reasonable time.
• Where the law requires it — including under the Consumer Protection (Fair Trading) Act 2003 of Singapore, or the consumer-protection laws of your country of residence, including Thailand. Nothing in this policy limits your statutory rights as a consumer.

4. How to request a refund

1. Email info@zetapegasilabs.com (or call +65 3125 0329) within 30 days of the charge.
2. Include the email address or account used, the product and plan, the date and amount of the charge, and the reason for your request.
3. We will acknowledge your request within 3 business days and give you a decision within 7 business days.

5. How refunds are paid

Approved refunds are made to the original payment method, in the currency you paid in (SGD or THB), through the same payment provider. Once we have issued a refund, it usually appears on your statement within 5–10 business days, depending on your bank or card issuer. We do not charge any fee for processing a refund.

6. Chargebacks

If something has gone wrong with a charge, please contact us first — we can usually resolve it faster than a bank dispute.